Note: (Windows) For Microsoft Office documents, the Adobe PDF printer does not include some of the features that are available from PDFMaker. For example, you cannot create bookmarks and hyperlinks using the Adobe PDF printer. I have tried to install as a printer and these are not options that I have. I am using Adobe Reader XI, Windows 7, Firefox When I follow this step: Use an existing port and select Documents *.pdf (Adobe PDF) from the drop down. Troubleshoot printing problems (Acrobat 7.0, Acrobat 3D on Windows). Print the original source file to the Adobe PDF Printer, or print it as a. • • Support Knowledgebase Troubleshoot printing problems (Acrobat 7.0, Acrobat 3D on Windows) What's covered Determine the cause of the problem Resolve problems printing a specific PDF file from an Acrobat product Resolve problems printing any file from any application Resolve problems printing any PDF file to a PostScript printer Resolve problems printing any PDF file to a non-PostScript printer This document provides troubleshooting suggestions to help you resolve general printing problems in Adobe Acrobat products. You may find a solution to a specific printing problem by searching the Support Knowledgebase on the Adobe website. This document uses the term Acrobat product to refer to Adobe Acrobat 7.0 Professional and Standard, Adobe Acrobat Elements, Adobe Acrobat 3D, and Adobe Reader 7.0. Determine the cause of the problem Before you can troubleshoot the problem, you need to determine its cause. To determine the cause of the printing problem: 1. Print another PDF file, such as the first page of Acrobat Help: -- If that file prints correctly, the PDF file that doesn't print correctly may be damaged. See 'Resolve problems printing a specific PDF file from an Acrobat product' in this document. -- If the file doesn't print correctly, go to step 2. Print another type of file (for example, a.txt file) from another application (such as Microsoft Word or WordPad): -- If that file prints correctly, the problem isn't system-wide--it's specific to the Acrobat product. However, the way Acrobat interacts with the system may affect printing performance. Go to step 3 to eliminate some system-related causes of the problem. -- If the file doesn't print correctly, the problem is system-wide--it isn't specific to Acrobat or PDF files. The problem could be low system resources, insufficient memory on your printer, or a poor connection between your computer and the printer. Go to step 3 to eliminate some likely causes of the problem. Restart your computer, and then print a PDF file: -- If the file prints correctly, your system may have been out of memory or resources. -- If the file doesn't print correctly, go to step 4. Turn off your printer for at least 15 seconds to flush its memory, and then turn it back on and print a PDF file: -- If the file prints correctly, the printer's memory was too full. -- If the file doesn't print correctly, go to step 5. Print from another computer: -- If the file prints correctly, the computer you first tried to print from may be unable to connect to the printer or the network correctly. Contact your network administrator or consult your network documentation. -- If the file doesn't print correctly, go to step 6. Print a PDF file to another printer: -- If the file prints correctly, the computer you first tried to print from may be unable to connect to the original printer because of a communication, hardware, or memory problem.
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